At wlivan.xyz, we value our customers and want you to be fully satisfied with your purchases. We understand that sometimes things don’t work out, so we have created this return policy to make it easy for you to return or exchange products. Please read through the following guidelines to ensure a smooth return process.
1. Return Eligibility
We accept returns on products purchased from wlivan.xyz within 30 days of the delivery date. To be eligible for a return, the item must meet the following conditions:
- The item must be unused, unwashed, and in the same condition as when you received it.
- The item must be returned with its original packaging, tags, and receipts.
- Personalized or custom-made items cannot be returned unless they are defective or damaged.
2. Non-Returnable Items
Some items are non-returnable for hygiene or safety reasons, including but not limited to:
- Underwear and swimwear
- Perishable items, such as food and flowers
- Gift cards
- Downloadable software or digital products
- Health and personal care products
If you have any doubts about the eligibility of a product, please contact our customer service team at support@wlivan.xyz for clarification.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email at support@wlivan.xyz with your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and the return address. Please include this number in your return package to ensure proper processing.
- Prepare the Item: Pack the item securely in its original packaging along with the RA number, the original receipt, and any other relevant documents. Items that are damaged due to improper packaging may not be eligible for a refund.
- Ship the Item: You are responsible for the cost of return shipping, unless the item was defective or damaged. Please use a trackable shipping service to ensure the safe return of the product.
4. Refunds and Processing Time
Once we receive your return, we will inspect the item and process your refund. Please allow up to 7-10 business days for your return to be processed once we have received it. The refund will be issued to the original payment method used during the purchase.
5. Exchanges
If you wish to exchange an item for a different size, color, or model, we recommend that you initiate a return and then place a new order for the replacement item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and either offer a replacement or a full refund.
7. Return Shipping Costs
In the case of returns for reasons other than damage or defects, you will be responsible for the return shipping costs.
8. International Returns
For customers outside the United States, please note that international return shipping costs are the responsibility of the customer.
9. Gift Returns
If you received a gift and wish to return it, please contact our customer service team for assistance.
10. Final Sale Items
Certain items are considered “Final Sale” and cannot be returned. These items will be clearly marked on the product page.
11. Customer Service
For any questions, please contact us at support@wlivan.xyz or 1-800-123-4567. We are here to assist you with any concerns you may have.
12. Policy Updates
We reserve the right to update this return policy at any time. Please review periodically for any changes.